Frequently Asked Questions (FAQ)
How do I place an order?
You can browse our website, select the items you want to buy, choose the size and color and click “Add to Cart”. After completing your shopping, click “Checkout” and follow the instructions to complete the payment.
Can I change or cancel my order?
Once the order is confirmed and paid, we will start processing it immediately. If you need to change or cancel your order, please contact us at piedramggncs@gmail.com within 1 hour of order confirmation and we will do our best to assist you.
What is your shipping policy?
We provide standard shipping and expedited shipping services. The order processing time is 1-3 business days, and the delivery time depends on your location. Please refer to our shipping information page for details.
How do I track my order?
Once the order is shipped, you will receive an email with a tracking number. You can use the tracking number to check the order status on our order tracking page.
Do you accept returns?
Yes, we accept eligible returns. Items must be returned within 30 days of receipt in unused condition with all original tags attached. Please refer to our Return Policy for details.
How do I request a return?
Please contact us at piedramggncs@gmail.com with your order number and reason for return and we will provide you with return instructions and address.
How long does it take for a refund to be processed?
Once we receive and inspect your return, your refund will be refunded to your original payment method within 5-7 business days. Processing time may vary by bank or payment method.
Do you ship internationally?
Currently we only ship within the United States. We are working to expand our shipping range, so stay tuned for more international shipping options.
What if there is a problem with the item I received?
If the item you received is defective or not as described, please contact us immediately. We will arrange a replacement or refund as appropriate.
How do I contact customer service?
You can contact us by emailing piedramggncs@gmail.com or calling our customer service hotline （409) 932-6751